AO Smith Warranty Information | Sacramento
AO Smith Warranty Information
AO Smith Commercial Warranty
EFFECTIVE For 3 Years
In the event of a tank leak, we will repair or, at our discretion, replace the defective water heater.
For 1 Year
In the event of part failure, we will repair or, at our discretion, replace the defective part. We warrant this product against defects in materials or workmanship as described in this document if installed within the United States or Canada and provided the product remains at its original place of installation. Warranty coverage begins the date of installation OR the date of manufacture if installation cannot be verified.
Subject to these terms, in the event of defect in materials and/or workmanship resulting in a tank leak during the first three years, we will: • Replace the water heater should the tank leak. Subject to these terms, in the event of a defect in materials and/or workmanship appearing during the first year, we will: • Repair or, at our discretion, replace any part of the water heater covered under this limited warranty excluding parts subject to normal maintenance (Example: non-electronic anode rod, filter, etc) Service/labor, shipping, delivery, installation, handling or any other costs are not covered at any time under this warranty.
Any replacement part or product will be warranted only for the unexpired portion of the original water heater’s limited warranty period. If an identical model is no longer available due to a change in law, regulation, or standard, we will replace the product with one having comparable capacity and input. In these instances, the owner will have the option of paying the difference between what was paid for the original model and the new model with the additional features, or receiving a refund of the portion of the purchase price, on a pro-rata basis allocable to the unexpired portion of the warranty.
WHAT’S NOT COVERED
Problems caused by improper: gas supply line sizing, gas type, venting, connections, combustion air, voltage, wiring, or fusing • Failure to follow applicable codes • Failure to follow printed instructions • Abuse, misuse, accident, fire, flood, Acts of God • Improper installation, sizing, delivery, or maintenance • Claims related to rust, noise, smell, or taste of water • Failure to conduct authorized factory start up if required • Alterations to the water heater • Non-outdoor heaters installed outdoors • Damages due to a failure to allow for thermal expansion • Heat exchanger failure due to lack of adequate / proper supply of water • The water heater is supplied or operated with water not meeting the water quality requirements listed in the manual accompanying the water heater (If applicable) • Heaters moved from their original location • Service trips to explain proper installation, use, or maintenance of the product/unit or to describe compliance requirements under applicable codes and regulations • Charges related to accessing your heater including but not limited to door/wall removal, equipment rental, etc. • Replacement parts after expiration of this warranty
LIMITATIONS NOTWITHSTANDING ANYTHING ELSE TO THE CONTRARY, THIS IS YOUR SOLE AND EXCLUSIVE WARRANTY. ALL O T H E R WA R R A N T I E S I N C L U D I N G A WA R R A N T Y OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED. SELLER SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR OTHER INDIRECT DAMAGES. TOTAL LIABILITY ARISING AT ANY TIME SHALL NOT EXCEED THE PURCHASE PRICE PAID WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY.